{"id":57,"date":"2025-11-10T21:15:00","date_gmt":"2025-11-10T21:15:00","guid":{"rendered":"https:\/\/lambdensboutique.co.uk\/?page_id=57"},"modified":"2025-11-11T00:45:48","modified_gmt":"2025-11-11T00:45:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lambdensboutique.co.uk\/?page_id=57","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Returns Policy<\/span><\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Eligibility for Returns and Refunds<\/strong><\/h3>

  • You may request a return or refund within 30 days of receiving your order<\/strong>.<\/p><\/li>

  • To be eligible, the item must be:<\/p>

    • Unused, unworn, and unwashed<\/strong><\/p><\/li>

    • In its original packaging<\/strong> (including tags, labels, and hygiene seals, if applicable)<\/p><\/li>

    • Returned with proof of purchase<\/strong> (e.g., order number, receipt)<\/p><\/li><\/ul><\/li><\/ul>

      2. Items Not Eligible for Refund or Return<\/strong><\/h3>

      We cannot accept returns or issue refunds for:<\/p>

      • Underwear, swimwear, or earrings<\/strong> (for hygiene reasons)<\/p><\/li>

      • Sale or clearance items<\/strong> (unless faulty)<\/p><\/li>

      • Items that show signs of wear, alteration, or damage<\/strong> not caused by us<\/p><\/li>

      • Gift cards<\/strong> or store credits<\/strong><\/p><\/li><\/ul>

        3. Faulty or Incorrect Items<\/strong><\/h3>

        If you receive a damaged<\/strong>, defective<\/strong>, or incorrect<\/strong> item:<\/p>

        • Contact us within 7 days<\/strong> of receiving your order.<\/p><\/li>

        • Include clear photos of the item and packaging in your message.<\/p><\/li>

        • We will offer a replacement<\/strong>, exchange<\/strong>, or full refund<\/strong>, depending on your preference.<\/p><\/li><\/ul>

          4. Return Process<\/strong><\/h3>

          1. Contact our customer service team<\/strong> via email or your online account before returning any item.<\/p><\/li>

          2. Once your return is approved, you\u2019ll receive a return authorization number<\/strong> and return address<\/strong>.<\/p><\/li>

          3. You are responsible for return shipping costs<\/strong>, unless the return is due to a fault or our error.<\/p><\/li>

          4. We recommend using a tracked shipping method<\/strong> to ensure safe delivery.<\/p><\/li><\/ol>

            5. Refunds<\/strong><\/h3>

            • Once your returned item is received and inspected, we\u2019ll notify you via email.<\/p><\/li>

            • Approved refunds will be processed to your original payment method<\/strong> within 5\u201310 business days<\/strong>.<\/p><\/li>

            • Shipping costs (if any) are non-refundable<\/strong>, unless the return is due to our mistake.<\/p><\/li><\/ul>

              6. Exchanges<\/strong><\/h3>

              • Exchanges are subject to stock availability.<\/p><\/li>

              • If the desired item is unavailable, a refund<\/strong> or store credit<\/strong> will be issued instead.<\/p><\/li><\/ul>

                7. Late or Missing Refunds<\/strong><\/h3>

                If you haven\u2019t received your refund:<\/p>

                • Check with your bank or credit card provider \u2014 processing times can vary.<\/p><\/li>

                • If you still haven\u2019t received it after 10 business days<\/strong>, contact us for assistance.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Returns Policy 1. Eligibility for Returns and Refunds You may request a return or refund within 30 days of receiving your order. To be eligible, the item must be: Unused, unworn, and unwashed In its original packaging (including tags, labels, and hygiene seals, if applicable) Returned with proof of purchase (e.g., order number, receipt) 2. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zakra_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"customizer","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"_eb_attr":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=57"}],"version-history":[{"count":23,"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":1032,"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/57\/revisions\/1032"}],"wp:attachment":[{"href":"https:\/\/lambdensboutique.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}