1. Eligibility for Returns and Refunds

• You may request a return or refund within 30 days of receiving your order.

• To be eligible, the item must be:

  • Unused, unworn, and unwashed

  • In its original packaging (including tags, labels, and hygiene seals, if applicable)

  • Returned with proof of purchase (e.g., order number, receipt)

2. Items Not Eligible for Refund or Return

We cannot accept returns or issue refunds for:

• Underwear, swimwear, or earrings (for hygiene reasons)

• Sale or clearance items (unless faulty)

• Items that show signs of wear, alteration, or damage not caused by us

• Gift cards or store credits

3. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 7 days of receiving your order.

• Include clear photos of the item and packaging in your message.

• We will offer a replacement, exchange, or full refund, depending on your preference.

4. Return Process

1. Contact our customer service team via email or your online account before returning any item.

2. Once your return is approved, you’ll receive a return authorization number and return address.

3. You are responsible for return shipping costs, unless the return is due to a fault or our error.

4. We recommend using a tracked shipping method to ensure safe delivery.

5. Refunds

• Once your returned item is received and inspected, we’ll notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs (if any) are non-refundable, unless the return is due to our mistake.

6. Exchanges

• Exchanges are subject to stock availability.

• If the desired item is unavailable, a refund or store credit will be issued instead.

7. Late or Missing Refunds

If you haven’t received your refund:

• Check with your bank or credit card provider — processing times can vary.

• If you still haven’t received it after 10 business days, contact us for assistance.